TECHNICIAN
OVERVIEW
Technicians are the execution engine of our company. While BDRs bring in plumber referrals and Sales Reps sell the job, Technicians deliver the work that proves we are the trusted restoration partner. Your mission is to perform high-quality water mitigation, dry-out, and mold abatement services with professionalism, precision, and empathy—protecting customer property, health, and peace of mind.
YOUR PURPOSE
Technicians are the proof of promise. Every plumber referral and every sale is only as good as the work we deliver in the home. You carry the trust of the plumber, the Sales Rep, and the entire company on your shoulders. A technician’s professionalism, skill, and care are what turn a single referral into repeat business and long-term reputation.
YOUR MISSION
TO ENSURE EVERY CUSTOMER'S HOME IS CLEAN & SAFE
YOUR STRATEGY
1. Respond to Jobs Quickly
- Be ready to deploy when dispatched.
- Arrive promptly at the job site in clean uniform and branded vehicle.
- Introduce yourself professionally and reassure the customer.
2. Perform Quality Work
- Follow IICRC standards and company SOPs for mitigation and abatement.
- Set up equipment (air movers, dehumidifiers, air scrubbers) properly.
- Take detailed moisture readings and document daily progress.
- Execute demolition or containment work as required for mold jobs.
3. Documentation & Reporting
- Capture photos before, during, and after work.
- Complete moisture maps, job logs, and daily equipment checklists.
- Update JobNimbus with notes, measurements, and scope details.
4. Customer Interaction
- Communicate clearly and respectfully with homeowners and tenants.
- Explain what you’re doing and why in simple terms.
- Keep work areas clean, safe, and respectful of the property.
5. Team Coordination
- Work closely with Sales Reps and Project Managers for seamless handoffs.
- Provide feedback on scope or additional work needed.
- Assist fellow technicians with large jobs to ensure speed and quality.
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PRODUCTION
DAILY
ANNUALLY
WEEKLY
WEEKLY
ANNUALLY
WEEKLY
MONTHLY
ANNUALLY
ANNUALLY