MITIGATION MANAGER
OVERVIEW
The Mitigation Manager (MM) is the operational leader of their branch, responsible for the performance, accuracy, and profitability of all mitigation services including water, mold, abatement, and fire-related projects.
They ensure every job meets company standards for documentation, safety, and customer satisfaction, while leading a disciplined team of Project Managers and Technicians.
CORE RESPONSIBILITES
OPERATIONAL LEADERSHIP
TEAM MANAGEMENT & TRAINING
TEAM MANAGEMENT & TRAINING
- Oversee all mitigation projects (water, mold, abatement, and fire).
- Ensure strict compliance with IICRC, OSHA, and EPA standards.
- Review scopes, drying logs, and project documentation for accuracy.
- Verify equipment setup, monitoring, and takedown are performed per protocol.
- Audit and approve job files for billing readiness within 2 business days of equipment pickup.
- Maintain organized inventory and equipment maintenance schedules.
TEAM MANAGEMENT & TRAINING
TEAM MANAGEMENT & TRAINING
TEAM MANAGEMENT & TRAINING
- Lead, train, and hold accountable all Project Managers and Technicians.
- Conduct weekly meetings focused on safety, production efficiency, and compliance.
- Perform on-site audits and job evaluations to ensure adherence to company standards.
- Support onboarding and continuous development for all field staff.
QUALITY CONTROL
DOCUMENTATION & SYSTEMS
DOCUMENTATION & SYSTEMS
- Personally oversee complex or high-profile jobs to ensure flawless execution.
- Resolve customer concerns or complaints promptly before they result in negative reviews.
- Maintain consistent communication with customers throughout the mitigation process.
- Ensure each completed job meets or exceeds customer satisfaction expectations.
DOCUMENTATION & SYSTEMS
DOCUMENTATION & SYSTEMS
DOCUMENTATION & SYSTEMS
- Review all job files within JobNimbus (or current CRM) for completeness and accuracy.
- Update job status to “MGR Reviewed/Ready to Bill” once file is verified.
- Monitor daily metrics: job cycle times, file errors, and completion rates.
- Ensure all required forms, photos, and logs are uploaded before reconciliation deadlines.
(KPI's) WEEKLY BENCHMARKS
- LIMIT overtime to 3 hours or less per employee per week
- BENCHMARK ≤ 3 hours
- Final Job Audit Form submitted error-free within 24 hours of equipment pickup
- BENCHMARK ≥ 90% of jobs
- All job files submitted to Billing within 2 business days of equipment pickup
- BENCHMARK 100%
- “MGR Reviewed/Ready to Bill” status updated after verification
- BENCHMARK 100%
- Resolve complaints and maintain high customer satisfaction
- BENCHMARK ≥ 4.5 stars
- Generate new 4–5 star reviews across all platforms
- BENCHMARK ≥ 5 Monthly
- PMs earn a minimum of 85% of available PM bonuses
- BENCHMARK ≥ 85%
- All job forms completed by reconciliation date
- BENCHMARK 100%
MORNING SCHEDULE
DAILY TIME ALLOCATION: Field 70% | Office 30%
NON NEGOTIABLE: Same Day Documentation | No Billing Delays
Prep Work
Review & Plan
Before 7am
In Office
Event Details
Prep Work
Review & Plan
- Review and Approve prior day timecards
- Review all active jobs & confirm status updates
- Quality Checks (First Monitors)
- Identify safety or billi...
Before 7am
In Office
Daily Setup
Complete Schedule
7am
-
8am
In Office
Event Details
Daily Setup
Complete Schedule
- Confirm all JOBS / TASKS are assigned
- Scheduled Demos
- Monitors
- Job Priorities
- Address any equipment / supply needs
- Adjust Sales Round Robin (If A...
7am
-
8am
In Office
Mitigation Meeting
*Lead by Mitigation Manager
8am
-
8:30am
Branch Common Area
Event Details
Mitigation Meeting
*Lead by Mitigation Manager
- Announcements | Team Updates
- Review Active Jobs List
- Confirm Job Assignments
- Review:
- Safety Protocol
- On Job Expectations
- Documentation Standards
- II...
8am
-
8:30am
Branch Common Area
Pipeline Review
CRM & Documentation Audits
8:30am
-
11am
In Office
Event Details
Pipeline Review
CRM & Documentation Audits
- Confirming Status Updates | Job Notes
- Work Authorizations
- Photos
- Sketches | Proper equipment Deployment
- Moisture Logs
- TAG missing items & TASK PM...
8:30am
-
11am
In Office
Quality Checks
In Customer Homes | First Monitors
11am
-
12pm
Field
Event Details
Quality Checks
In Customer Homes | First Monitors
- Train Techs On-Site
- Site Inspections
- Verify work matches documentation
- Equipment Quantity & Placement
- Inspects Containments
- Review PPE usage (If...
11am
-
12pm
Field
More Events
AFTERNOON SCHEDULE
Lunch
On Call for Escalations
12pm
-
1pm
Lunch
On Call for Escalations
12pm
-
1pm
Spot Checks
Site Visits & Tech Training
1pm
-
3pm
Field
Event Details
Spot Checks
Site Visits & Tech Training
- Random Job Site Visits with tech teams
- On-Site Training
- Safety Audits
- Demos
- Real-Time Troubleshooting
1pm
-
3pm
Field
Debrief & Plan
PM Reviews & Closeout
3pm
-
4pm
In Office
Event Details
Debrief & Plan
PM Reviews & Closeout
- Ensure PM and Manger Reviews completed
- Final documentation Check
- Conf
3pm
-
4pm
In Office
PRODUCTION
CLOSING %
BONUS METRICS
CLOSING %
BONUS METRICS
CLOSING %
BONUS METRICS
BONUS METRICS
BONUS METRICS
REP SCORE
BONUS METRICS
BONUS METRICS
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